Help

28

Jun'18

How do I get a copy of my certificate?

How do I get a copy of my certificate?  If you have lost, misplaced, or damaged your certificate and need a copy, you can order a digital copy by emailing certificates@herbalrisings.com. Include your full name and certificate number or course completion date. If you do not have your certificate number and can not remember your course completion date, you may order a replacement certificate. The certificate search and replacement fee is $20. Order your certiicate here. A certificate will be printed an mailed to you within (2) weeks.

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03

May'18

How do I access my course?

How do I access my course? Once the order is finished processing, your course will be available on the student dashboard. Alternatively, you may access the course directly from the course catalog.  Choose your course to be directed to the course dashboard. Click the green “Start/Continue Course” button on the right hand side. See Example 1. Example 1

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15

Mar'18

Can Someone Else Pay For My Course?

Can Someone Else Pay For My Course? Yes, anyone with a valid credit card may order courses for you. Mom, Grandpa, Wife, Best Friend, Employer–  may order your class but they must enter your name on the order screen. (Please make sure billing details originate to the name of the card holder.) Setting Up Student’s Order The student’s name must be recorded in the Additional Information section at checkout in order for proper certificate to be issued. If there is an issue with the name on your account, you must contact us prior to submitting your finished course to us. Failure to do so may result in certificate issuance in your name rather than the student’s name. It is very important to update your account with correct information prior to course certification. EXAMPLE        

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14

Mar'18

I failed my quiz. Can I retake it?

I failed my quiz. Can I retake it? Yes, you can try for a better score up to three times by using the “retake quiz” feature. Here are the steps to reset your quiz. Visit the course. You’ll see a green check mark in the final quiz indicating you’ve already taken the quiz. Click on it. See screenshots for reference. Click on “check results” towards the bottom of the page.         Scroll to the bottom, you’ll see a green button that says “retake quiz” Click on that button. Give it a few moments, and it should repopulate that final quiz.      

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26

Jan'18

Budtending 101 Question: How do I tell what questions I missed?

“How do I tell what questions I got wrong?” Once you have taken a quiz, you can check your results. To view your quiz results, click on the quiz on the gray unit bar located on the right hand side of the dashboard. If you wish to retake the quiz, click on the green “retake quiz” button. This will reset the quiz for you. You may only reset your quiz once. For more information about Budtending 101, click here to learn more.

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22

May'17

How do I change my profile name?

How do I change my profile name? Editing your account information is easy! First, visit your profile by clicking on your name in the top right corner. Choose View Profile. Alternatively, you can also click on DASHBOARD to access your account settings. EXAMPLE   To edit your name, click on EDIT from the DASHBOARD. To edit your name, visit the DASHBOARD and click on EDIT. Here you will be able to edit the name which is displayed to the instructors at Herbal Risings.

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